Customer Care
Home / Customer Care
A Trusted Long-Term Partner, With End-to-End After-Sales Support
We understand that the true value of a fine chair lies not only in its craftsmanship but also in its long-lasting reliability. Anji Partner provides a comprehensive, professional, and responsive after-sales service system, covering the entire product lifecycle—from consultation and usage guidance to parts replacement and maintenance support. No matter where you are, our team is committed to delivering expertise and sincere care, ensuring lasting support for every chair we make. Choose Anji Partner, and you choose a trustworthy, long-term commitment.
Get more servicesOEM and ODM support
Parts & Service
We are committed to delivering expertly crafted chairs and ensuring a seamless, supportive experience throughout the after-sales journey.
  • After-Sales Service
    Our products come with a two-year warranty covering manufacturing defects and hidden defects. If you receive a product with quality issues, please document the relevant details and contact us promptly. Our team will provide assistance as quickly as possible.
  • Parts Service
    Within our after-sales service system, we recognize that different markets have varying needs for parts and maintenance. Depending on the chair model, we offer components such as seat cushions, fabric covers, screws, and foot pads to support long-term product use and maintenance.
more service
  • Minimum Order Quantity
    Minimum Order Quantity
    For standard models, the MOQ is 50 pieces or above. For bulk orders, we are open to negotiation and discussion with clients.
  • Production
    Production
    Production will commence after we receive the deposit. The delivery lead time for standard products is typically within 30 days, though specific timelines may vary based on order volume and seasonal production schedules.
  • Shipping
    Shipping
    We offer various trade terms, including FOB, and can ship goods to the customer’s designated port or overseas warehouse. Shipping methods include sea freight, air freight, rail, and express delivery.
  • Samples
    Samples
    We can provide free samples for reference. Shipping costs can be discussed with our team, and we will strive to offer a convenient and cost-effective solution for you.
Frequently Asked Questions
  • Are you a factory or trading company?

    We are both a factory and a trading company.

  • What products can you offer?

    We mainly produce accent chairs, dining chairs, office chairs and gaming chairs etc.

  • Can you do customized products?

    We have our own R&D department, we are constantly developing new models. And customized products with drawings or samples are welcome.

  • How do you to guarantee the quality of your goods?

    Our R&D dept. will validate function and structure of every item before launch, while our quality team inspects at every step from raw materials to final finished goods.

X Facebook
Product News